Welcome to our policy hub. Here you can find information regarding our public procedures, workplace standards, and operational transparency.
Complaints Policy & Procedure
We welcome feedback and are committed to resolving concerns respectfully and transparently.
- Informal Concerns: We encourage parents and carers to speak directly with the staff member involved, the DSL, or the Project Manager to resolve matters quickly.
- Formal Stage: If unresolved, formal complaints must be submitted in writing to the Project Manager. We will acknowledge your receipt within 5 working days and provide a full written response within 28 days following a thorough investigation.
- Escalation: Unresolved formal matters can be escalated directly to the Chair of Trustees.
Whistleblowing Policy
We promote an open “speak-up” culture where employees, volunteers, and workers can safely report suspected wrongdoing or malpractice in the public interest.
- Protections: Protection applies from day one of your engagement. Genuine concerns regarding misuse of funds, health and safety risks, or safeguarding can be reported confidentially without fear of retaliation.
- Reporting: Concerns should be raised internally with your Line Manager or directly with the Chair of the Board of Trustees.
Equity, Diversity & Inclusion (ED&I)
We are committed to fostering an inclusive, fair culture where everyone can reach their full potential free from discrimination
- Our Standard: We operate a zero-tolerance policy toward unlawful discrimination, bullying, harassment, or victimisation across all protected characteristics.
- Accessibility: We actively design our local community services, digital content, and recruitment practices to be fully inclusive and neurodiversity-friendly